Shipping & Refunds
~ All in stock items ship in 1-2 weeks from order date
~ All pre-orders ship 6 - 8 weeks from the END of the pre-order sale
~ IF YOU BUY A READY TO SHIP ITEM WITH A PRE-ORDER, THE ENTIRE ORDER WILL SHIP WHEN THE PRE-ORDER ARRIVES IN 6-8 WEEKS
~ Once shipped, items in the US should deliver in 3-5 days, and international orders can take 2 - 8 weeks depending on the country, and due to Covid-19 related shipping delays.
~ We currently do not ship to the UK or the EU from our Shopify, please find us on Etsy, or email us if you are from one of those locations and wish to purchase from us
~ We have also stopped shipping to Australia until USPS opens shipping back up, as we have no way to get you your order
~ Azurose Designs is not responsible for any customs fees international customers may incur.
~ If you need your address to be changed and have not yet received shipping confirmation, email your order number and correct address to email@example.com.
Refunds will be issued on a situation by situation basis. If you believe you need a refund, you can contact us at firstname.lastname@example.org, and we will talk with you to figure out what the problem is, and see if you are eligible for a refund.
If you believe your item is damaged, missing, or the wrong item was sent please contact us immediately, with photos of the damaged or wrong item (if applicable) so we can assist you with a replacement.